Your dog walking business will never be successful without great customer service. Your customers will have a much better experience and trust your dog walkers because of your exceptional customer service techniques. Below are some customer service tips to help you set yourself up for success.
1) Offer a variety of dog walking walks
The best way to create a positive customer experience for dogs is to offer different kinds of dog walking trips. You should have dogs available to walk on different days of the week, different days of the year and for different reasons so that your dog will be happy when he gets a walk.
For a small business, you just have to pick and choose between two days of a week (Saturday, Sunday, and holidays) that fit your customers needs. Your first option should be Monday and then it is a case decide which weekend is the best for you and your dog.
For larger businesses, you have to pick the right day to offer a dog waiting list or a special dog walk event. This is because you need to offer different activities for your dog so that they don’t feel bored. If they don’t feel bored, they won’t use your dog waiting list.
For example, if you only offer dog waiting lists and no other dog walking events, your dog waiting list customers may feel bored because they have to stay too late in order to enjoy your dog walking adventure. If you have weekend events that suit your schedule and your dog’s needs, your dog waiting list customers may not feel bored either.
2) Offer a variety of dog walking trails
If a dog is not happy with what he sees the first time, he will go on another journey in search of another experience, thus, leading to less enjoyment and happiness. Even if your dog is happy with the quality of his last time’s walk, he will still want to have a new look to make next time more enjoyable. When your customers see different features of a dog walking trail, they will be more inclined to take you on a dog walking adventure with them this time. It is important to offer different trails to your dog owners so that your dog owners and your dog are happy.
3) Offer dog food and dog toys
We know that dogs like to play with all sorts of different toys and food. If your dog’s diet is not appropriate for his body, he will not be satisfied. The best solution is to offer dog food and dog toys so that your dog can be satisfied at each and every meal